Policies, Terms & Liability

Last updated: 11/15/25

Business: Indy Leash

This page describes the policies, terms of service, liability agreements, and privacy practices of Indy Leash. By using our website or booking any service, you agree to the policies listed here.

1. Privacy Policy

Information We Collect

We may collect personal information that you voluntarily provide, including your name, email address, phone number, home address for pet pick-up and drop-off, payment information, and any information submitted through forms or messages.

Automatically Collected Information

We may collect technical data such as IP address, device information, browser type, pages viewed, and cookie data.

How We Use Information

We may use your information for:

Providing and improving dog walking and related services
Scheduling and communication
Payment processing
Admin or service-related updates
Fraud prevention and legal compliance
Website analytics and performance

Data Sharing

We may share your information with trusted service providers (such as payment processors or scheduling tools), legal authorities when required, or successor businesses if ownership changes.
We do not sell personal information.

Your Rights Under Indiana Law

You may have rights under the Indiana Consumer Data Protection Act, including rights to access, correct, or delete your personal data, as well as the right to opt out of targeted advertising. Requests can be made through any contact method listed on our website.

Data Retention

We retain personal information as long as needed to provide services or meet legal obligations. Afterwards, it may be deleted or anonymized.

Security

We use reasonable measures to protect data, but no system is completely secure.

Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect information from children.

2. Terms of Service

Service Expectations

Indy Leash provides dog walking and pet care services at agreed-upon times. We will make reasonable efforts to arrive within scheduled windows, but exact timing may vary due to weather, traffic, or safety concerns.

Client Responsibilities

Dogs must be non-aggressive and safe to handle.
Dogs must be properly leashed, tagged, and up-to-date on vaccinations.
Clients must disclose any history of aggression, bites, or behavioral issues.
Clients must provide safe access to the property (keys, codes, etc.).

Right to Refuse Service

We may refuse or discontinue service if a dog is aggressive, unsafe, not properly cared for, or poses a risk to our walkers or others.

Weather Policy

For extreme weather (heat, cold, storms), Indy Leash may shorten walks for the safety of the dog and the walker. Interior enrichment time may be substituted.

Payment Terms

Payment is due at the time of booking unless otherwise agreed. Late or failed payments may result in paused services.

3. Liability Waiver and Release

By booking with Indy Leash, you agree to the following liability terms:

Dog Behavior and Safety

You acknowledge that animals can be unpredictable and may cause injury even with proper handling. You agree that Indy Leash is not liable for injuries to your dog arising from normal walking activities, interactions with other animals, or unforeseen events.

Property and Injury

You release Indy Leash and its walkers from liability for:

Injuries to your dog during normal exercise
Dog bites to third parties during the walk
Accidental property damage
Injury to the walker caused by your dog
Loss of the dog due to equipment failure not provided by Indy Leash

Emergency Care

If your dog becomes ill or injured, Indy Leash may seek veterinary care. You agree to be responsible for all related costs.

Client-Provided Equipment

You assume responsibility for failure of collars, harnesses, leashes, gates, locks, or any equipment you provide.

4. Cancellation and Refund Policy

Cancellations

Cancellations made more than 24 hours before the scheduled walk: no fee.
Cancellations within 24 hours: may be charged up to the full service price.
No-shows (walker arrives and cannot access the dog): full charge.

Refunds

Refunds are issued only for prepaid services not yet provided. Refunds are not available for completed services.

Holidays

Holiday bookings may require deposits or have separate cancellation rules, shown at booking.

5. Communication Policies

Emails

Marketing emails will only be sent if you opt in. All emails will include an unsubscribe option.

Texts

Automated texts require your consent. You may reply STOP to opt out at any time.

6. ADA and Accessibility

Indy Leash aims to keep its website reasonably accessible in accordance with general ADA website guidelines. If you encounter any accessibility barriers, you may notify us through any listed contact option on our website.

7. Updates to These Policies

Indy Leash may update these policies from time to time. When changes are made, the updated version will replace the previous one and the “Last updated” date will change. Continued use of the website or services indicates acceptance of the updated terms.